Mattrapedic Limited Guarantee & Service Warranty
Congratulations!
Thank you for purchasing a Mattrapedic™ Sleep System.
You now own a high-quality and innovative Mattrapedic™ product, that is designed and engineered to give you many years of luxurious comfort and maximum body support.
We wish you many comfortable nights.
NB: Register your purchase below to qualify for your Mattrapedic™ warranty
Mattrapedic™ offers a limited Service Warranty and Guarantee period. Your product is covered by a full factory guarantee against faulty workmanship and inferior materials. If we are satisfied that the material or workmanship is faulty, we will repair or replace the product but we reserve the right to repair or replace the product. This does not extend to normal wear and tear or damage caused by abuse, misuse or
negligence. During the guarantee period the cost of the repair or replacement will be borne fully by Mattrapedic™. Thereafter, in line with the Bedding Industry Standard, the cost will be borne by the customer on a pro rata basis for the remainder of the Service Warranty period.
Transport cost is excluded from the guarantee and service warranty.
In order for the guarantee and warranty period to be honoured, special care is needed and your product is to be preserved in the same condition as received by yourself for a bed set is a hygiene product, soiled products will however void the product guarantee and warranty. It is therefore we recommend that you purchase and utilise a water-proof mattress protector.
Natural Body impressions vs Mattress Sagging (What is mattress sagging)
Your Mattrapedic™ mattress contains the finest natural and man-made fillings and you may notice that a body impression of up to 6 cm (six centimetres) may form. This is not a structural or manufacturing defect. The natural settling of these fillings is merely conformed to your body’s contours and weight distribution. These are most noticeable in the morning. Remember, you have been sleeping on the mattress for more than 6 hours. Allow the mattress 10 to 15 minutes to “reset” / return to its original shape. If not by then, kindly contact the store from which you had purchased your Mattrapedic™ product and notify the representative.
Handling of your Mattrapedic™
All Mattrapedic™ products MUST be stored and or transported in a horizontal (flat) position.
DO NOT store and or transport your Mattrapedic™ product in a vertical (upright) position.
ALL Pocket Coil spring mattresses MUST be stored and transported flat and SHOULD NOT be stored or transported on their sides.
Kindly note, that Mattrapedic™ will not honour any guarantee and or warranty should it be found that their products had been stored and or transported on its sides.
Calculating your charge for repair or replacement:
Calculating your charge is quite simple:
Divide your dealer’s current retail price by the total limited warranty, then multiplying by the number of years since purchase date on your digital proof of purchase invoice.
For Example:
Current retail price R 5 899.00 / Total limited warranty 10 Years = R 589.90
Number of years since purchase date = 5 years
Charge for repair replacement (R 589.90 x 5 years) = R 2 949.50**
** Excludes all transport costs
Please note:
● For invalid claims within the warranty / guarantee period, an inspection fee and transportation fee will be charged.
● If the Mattrapedic™ product purchased is no longer available, it will use the retail price of a comparable model.
● For the limited warranty to be valid, you must be the original purchaser and have purchased the sleep set from an authorised Mattrapedic™ dealer in Southern Africa.
● Your Mattrapedic™ sleep systems MUST be placed and or stored on a level surface.
● If identical ticking materials are not available at the time of product service, Mattrapedic™ reserves the right to substitute the product or material of equal or higher value, including colour matching.
Again, only the faulty item in the sleep set will be exchanged.
● The service warranty is applicable in Southern Africa only.
● We reserve the rights from time to time to change the specifications.
● We reserve the right to refuse inspection and to invalidate the warranty if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition.
● In the event Mattrapedic™ Sleep Systems repairs and or replaces the mattress or base, this limited guarantee or warranty will not be renewed or extended however continued from the original purchase date of the repaired or replaced unit/s.
● This warranty does not apply to products used in hotels, motels, or institutional facilities.
● Mattrapedic™ mattress is not engineered for any Sleigh Bed System and thus if purchased and used on a sleigh bed system, your guarantee and warranty period will no longer be valid. If done so, please speak to your salespersons for further advice.
Caring for and extending the life of your Mattrapedic™ Sleep System:
As with all quality products, your Mattrapedic™ sleep system will last longer and help you sleep more comfortably if you follow a few simple procedures. This will provide you with the most consistent settling and compression levels required for these quality comfort and support layers.
For your comfort and help extend the life of your product, we recommend that you regularly rotate the mattress. We suggest the following rotation cycle:
1) Rotating the Flip Free (single sided) mattress:
Initial position, Rotate the mattress (clockwise), Realign Mattress, then repeat the process every 2 weeks for the 1st 3 months and then once every month
2) Rotating and Flipping the Dual Comfort (double sided) mattress:
Initial position, Rotate the mattress (clockwise), then flip over the mattress, Realign Mattress, then rotate the mattress (clockwise), then repeat the process every 2 weeks for the 1st 3 months and then once every month
WARNING! Attempts to turn the mattress by yourself may cause Personal injury or damage your mattress
If your new Mattrapedic™ mattress has one sleeping surface; this means that you will never have to turn your mattress over (Please note Rotation Cycle). This mattress has upholstery padding, which increases its longevity and support performance. Do not attempt to sleep on the non-sleep surface of the mattress, as its not made for that purposes.
For dual comfort side mattresses (double-side), we recommend turning your mattress over (flipping) your mattress every 2 weeks, and rotating the sleeping surface in a clockwise direction upon every turn-over, thus ensuring even wear on the comfort layers and fibre fillings.
Care for your Mattrapedic™ Sleep System – DO’s and DON’T’s
Here are some simple hints on how to maximize your Mattrapedic™ sleep experience:
DO’S
● Do read and keep your warranty card as this will provide you with adequate knowledge of the product you have purchased
● Do carry your mattress flat.
● Do rotate your mattress (Clockwise and then anti-clockwise) every 2 weeks for the first 3 months, thereafter every month.
● Do keep your bedding clean and use a waterproof mattress protector.
● Do give your new sleep system time to “breathe” upon removal from its plastic packaging
● Do replace the foundation when purchasing a new mattress.
● Do give yourself time to adjust to the new feel and support of your new sleep system. We recommend a minimum of 14 nights.
● Do take note, weight guidelines provided is based on a person in a normal sleeping position, not for edge support or seating.
DON’T’S
● Don’t smoke in bed. This is a potential fire hazard.
● Do not use an electric blanket as high temperatures cause compression or sagging and may affect the fillings and fibre of the upholstery
layers.
● Don’t stand or jump on your mattress.
● Do not bend your mattress as this may cause damage to the inner spring unit and or its core.
● Do not remove the manufacturing tag (label) on your mattress – this serves as a means of identification to establish your warranty
period and rights.
● Don’t allow your mattress to get wet – this may affect the filling layers, causing them to compress and become damaged. This may also
occur when a Retailer applies a Fabric Protection Treatment after manufacture and re-inserts the mattress into its packaging.
● Do not sit on the edge of your mattress as this will damage the frame of your spring unit.
What is NOT covered by this Limited Guarantee & Service Warranty:
● Mattrapedic™ reserves the right not to handle items for repair and or exchange, if it is marked, stained, burnt or in an unsanitary condition.
● Any fabric protection additive applied after manufacture, nullifies this warranty.
● Any Transportation or inspection costs.
● Cloth handles and mattress foundations stitching pulling loose after 4 months of purchase
● Comfort or firmness preference, or suitability for any person’s specific medical condition.
● Bed height and sheet fit.
● Products sold “as is”, “shop soiled” or “poor model”
● Mattress or base damages due to abuse (bent border, wire, jumping on, walking on or bending the product, scuffed fabric, burns, unsanitary conditions,)
● Mattress damage due to an inappropriate foundation being used. A mattress is designed for full performance when used in conjunction with its matching foundation as part of a full sleep set.
● Normal body impressions up to 6 centimetres – These are normal occurrence in your new MattraPedic™ mattress and are an indication of the normal settling of the fillings conforming to your body’s contour and weight distribution.
● When product failure is due to causes other than defective workmanship and materials.
● If the product has been altered structurally in any way by the customer or other parties.
● When product manufacturing tags have been removed this immediately invalidates the warranty.
● Damages caused by continual use of an electric blanket, as the high temperature will cause the fillings and fibre in the upholstery layers to compress or flatten.
● Mattrapedic™ shall not be liable for incidental or damages, which may have resulted from use of the product.
● Mattrapedic™ reserves the right to substitute materials or models of comparable quality and does not guarantee that the fabric of the replacement piece will match.
● The decision to repair or replace will be at the sole discretion of Mattrapedic™.
● Any fabric protector additive applied after manufacture voids the warranty.
● Any damage incurred during transport by dealer/transporter to private owner voids the guarantee.
MATTRAPEDIC™ E&OE Apply